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NCF Risings Stars Programme 2018

17 - 18 April - NCF Annual Conference 2018, Reading
14 June - Diet and Nutrition day with Apetito, Trowbridge, Somerset
20 September - Technology Day with Person Centred SoftwareGuildford
12 - 13 November - NCF Managers Conference, Chesford Grange, Kenilworth, Warwickshire
13 November - Castle Brook tour & WCS Innovation Hub, Warwickshire
21 November - Invitation to celebrate 30 years of ‘A POSITIVE CHOICE’ at the House of Lords, Residential Forum
7 December - The Markel 3rd Sector Care Awards – The London Marriott Grosvenor Square, & Rising Star meeting with Vic Rayner
12 February 2019 - Media Training Day - Altura Learning
8 April - Recruitment and Retention Masterclass - Neil Eastwood, Care Recruitment Specialist

Additional CPD support from Care Management Matters

21 June - CMM Insight Learning Disability and Mental Health Services,  The Renaissance Hotel, Manchester

27 September - CMM Insight – The Lancashire Care Conference - Mercure Dunkenhalgh, Blackburn
11 October -  CMM Insight – The Berkshire, Buckinghamshire and Oxfordshire Care Association Conference – Windsor Marriott Hotel, Windsor

Recruitment and Retention - a Masterclass with Neil Eastwood

As the final event of the NCF Rising Stars 2018 Programme, we are focussed on one of the biggest challenges Managers and Leaders in Social Care will face in the coming years - Finding and Keeping Quality Staff.

We were delighted to have Neil Eastwood, author of Saving Social Care and an international speaker on this topic, to run an interactive workshop, held at Anthony Collins LLP on 8 April.

To help the NCF Rising Stars master recruitment and retention best practices, Neil shared his approaches to attracting, sourcing, selection, on-boarding and long-term retention of frontline care staff. 

It was to a high-energy, fun and instructive session to end the NCF Rising Stars programme. Attendees received signed copies of Neil's book, Saving Social Care, and lifetime access to his online Recruitment Masterclass course! A fantastic support and resource to have all Neil's tips and advice close to hand during the development of their careers.

In the spot light – Media Training for NCF Rising Stars

On 13 February the NCF Rising Stars visited Altura Learning in Milton Keynes to experience what it is like in front of the camera and behind the scenes, something Altura Learning offers to their members to highlight best practice in the industry. 
Exposure to the media provides excellent opportunities to publicise an organisation and for the NCF Rising Stars the chance to positively promote the role of the Registered Managers in social care.
The Media Skills Training provided by Altura Learning, enables development of communication skills, advice to deliver effective and successful messages, techniques to cope with unexpected and challenging questions and to build confidence.
The day provided The NCF Rising Stars training in 3 different skills sets:
  • How to read and monitor an autocue
  • 1-2-1 interview skills for radio and audio recordings
  • TV Interview with resident interviewer Matthew Macnamara
What did you take away from the day?
“Tips in relation to body language/posture, to be confident, be relaxed (or appear relaxed)!” said Carl Jones from Making Space.
“Give yourself time to think, don’t answer if unsure, get across your message” replied Nadine from MHA

The critical role of the Registered Manager is acknowledged across the Social Care sector. Skills for Care state “The role of registered managers is critical in the adult social care sector… Registered managers are highly committed individuals running a range of services and the personal rewards of the role can be great, with many managers talking about their role as a ‘passion’ not just a job. That means support for this key group of leaders is vital.”
With the support of Altura Learning, the NCF Rising Stars were given training in skills that they will use regularly as well as in media situations.
“The skills that I have learnt will be used daily, the techniques to answer difficult question, being aware of facial expressions that are used.” said Caroline Coogan, Registered Managers from New Outlook Housing Association.

We are grateful for the support of our Annual Partner Altura Learning who are able to offer this important investment in Registered Managers in NCF membership. Great things happen when we work together! More pictures from the day are available to view here: (link to be provided).
Photo – NCF Rising Stars: Carl Jones, from Making Space, Anna Lewkowicz from The Orders of St John Care Trust, Lena Norman from Look Ahead Care, Julie Veritiero from Boroughcare, Nadine Webster from MHA and Caroline Coogan from New Outlook, and Sam Stuart from WCS Care

During the year long programme the NCF Rising Stars have been interviews by CMM, documenting their career journey and experience of taking part in the NCF Rising Star Programme. 

NCF Rising Star Carl Jones improves leadership at Swallow Lodge and received glowing CQC report

The report, which was produced after an inspection in October, has upgraded leadership from ‘requiring improvement’ to ‘good’. Manager Carl Jones (NCF Rising Star) took over the running of Swallow Lodge in October 2017, and the latest report notes that the service “was well led, the registered manager was visible and supportive towards the people in their care, their relatives and the staff who worked at the service.” read more

  Congratulations to Carl Jones Service Manager at Making Space, and NCF Rising Star, who has been nominated as a finalists for Learning Disability Service Manager Caring Times Awards 2018.

Rising Stars attend The Markel 3rd Sector Care Awards – The London Marriott Grosvenor Square to celebrate good practice

On 7 December Vic Rayner and Sharon Blackburn CBE were joined by  the NCF Rising Stars – Nick Rickwood from RAFA, Julie Veritiero from Borough Care and Olu Yusuf from Accord who later tweeted about the NCF Rising Star Programme:
"I am loving every bit of it and it's really adding great value to my experience in social care improving my work ethics and personality as well. Thanks for the opportunity given. @vicrayner Your effort with we Rising stars is most appreciated. Amazing experience."

The NCF Rising Stars met with leading people in the care sector including Andrea Sutcliffe and Sharon Allen OBE and had the opportunity to spend time with the Chelsea Pensioners from the Royal Hospital Chelsea who opened the Awards and also sang later in the proceedings with the children from St Joseph’s Roman Catholic primary school.


NCF Rising Stars attend 30th anniversary of the publication of the report by the Wagner Committee ‘A Positive Choice’ at the House of Lords 

On 21 November 2018 the Rising Stars were invitation to celebrate 30 years of ‘A POSITIVE CHOICE’ at the House of Lords, Residential Forum

NCF Rising Stars Jamie Smith, EMH Care and Support; Julie Veritiero, Borough Care; Anna Lewkowicz, The Order of St John Care Trust; Lena Norman, Look Ahead; Olu Yusuf, Accord HA and Sam Stuart, WCS Care attended a celebration of the 30th anniversary of the publication of the report by the Wagner Committee ‘A Positive Choice’ at the House of Lords.  
Dame Gillian Wagner, the Chair of the Residential Forum, extended an invitation to attend an afternoon tea reception at the House of Lords on 21st November 2018.

The Rising Stars spent time with Baron Norman Fowler, Lord Warner, who personally commissioned the Wagner report, and Des Kelly OBE as well as other CEO’s from NCF members - Martin Farrow, Dan Hayes and Maria Ball.
It was a fantastic event, and the members who were able to attend that afternoon really valued the opportunity to hear about the both the historical development, and the contemporary relevance of the Wagner report and to meet so many of the individuals involved within its commission and delivery. 

Lena Norman, from Look Ahead Care and Support Tweeted: “An amazing time with you all at the house of lords. It's been an opportunity to meet people who are holding high positions in care and who are passionate about it as well.”

It was a key opportunity for managers to not only feel recognised and acknowledged, but also to meet role models and connections who can help them both articulate and support their onward journey. We hope that this event will be a key point for them in their journey.


November 2018 - Person Centred Software - are once again supporting the NCF Rising Stars to attend the NCF Managers Conference 2018 

“At Person Centred Software we are delighted to be continuing with our support of the NCF Rising Stars. This important programme is developing managers of the future where technology will be key to supporting the delivery of outstanding care.” said Jonathan Papworth, Co-Founder and Director. 

Celebrate CARE! - Person Centred Software will also be continuing to promote the #GladtoCare Competition at the conference. In partnership with its Charity of the Year 2018, The Care Workers Charity, they are offering carers the chance to win a fabulous holiday with Haven. To enter the competition simply request a tote bag here, take a photo of yourself with the bag in a care interaction, post to social media saying why you're glad to care. Visit their stand to find out more about their Mobile Care Monitoring (MCM), and the competition.

Person Centred Software will also accompany the NCF Rising Stars when they tour the WCS Care Innovation Hub on the second day of the conference. Based at the WCS Care new home, Castle Brook in Kenilworth, a range of tools, systems and approaches have been implemented in an inspiring environment to enhance the dignity, choice and independence of residents, including Person Centred Software’s MCM, electronic care planning and evidence of care system which won ‘High Commendation’ at the Care Home Awards. The solution won Best Equipment, Product or Service Provider using Abbeyfield Beaconsfield, Bradbury House as an example of where the system helped a customer to improve.

Contact Helen Glasspool to register your interest in the NCF Rising Star Programme

CLICK HERE for more information and to REGISTER for the NCF Manager Conference 2018

20 September - Technology Day with Person Centred Software

On Thursday 20th September we had an excellent day hosted by Person Centred Software focussing on the use of digital technology in care. The day took us through a packed agenda around the adoption of technology, jargon busting, using technology and data to transform outcomes, system demonstrations and a debate on how technology will transform care in the future. The slides for the various sessions are below and in addition, we picked up in the session on issues associated with GDPR and Information Governance – so just a reminder of the resources available on those subjects which can be found here. There should also be a write up of the day in the November Care Home Professional.

The agenda covered (click on the links for the day's resources):

What are the tools to help you implement technology ideas? ; Helping you get through the jargonThe benefits of technology and data in social careObstacles – is it important to measure your care? And how do you measure it? ; Nutrition and Exercise proven to reduce ageing ; as well as debating what the future of technology might look like in 5 or 20 years’ time; Request for Information example spreadsheet.


"What a fantastic day. I just wanted to say a massive thanks to you both, your people at the NCF and everyone who has supported the Rising stars programme for being absolute stars themselves!! The support and opportunities have been amazing." Beccy Incledon, Registered Manager, Parkhaven Trust (NCF Rising Star).

The Rising Stars recently visited apetito in Trowbridge - watch the video...

April 2018 - Carterwood Sponsors the NCF Rising Stars Programme for a Second Year

Thanks to the sponsorship of Carterwood and Apetito - NCF Annual Partners - we are able to offer our second NCF Rising Stars programme.

This programme provides an opportunity for those shining lights in your organisation to hear first-hand about key policy developments, best practice innovations and challenges facing the strategic thinkers within the sector.

The Rising Stars and their mentors attended the NCF UK Care Conference on the 17th and 18th April 2018 benefiting from the opportunity to engage with the conference programme, delegates and speakers. During the conference there was a dedicated 3 course lunch provided by Apetito for the Rising Stars and their mentors and who were also joined by the winning teams from the Care Innovation Challenge

2018 Rising Stars

Rising Star




Lena Norman

Contract Manager

Cromwell Road

Look Ahead Care

Jamie Smith

Assistant Manager

Supported Living Services

EMH Care and Support

NIck Rickwood

Registered Manager

Flowerdown House


Julie Veritiero

Registered Manager

Marbury House


Kemi Yusuf

Registered Home Manager

Ipstones Avenue

Accord Housing Association

Sam Stuart

Registered Manager

Fairfield Care Home

WCS Care

Caroline Coogan

Registered Manager

Home Hero’s

New Outlook

Carl Jones

Service manager

Swallow Lodge

Making Space

Nadine Webster

Home Manager

Cedar Lodge


Anna Lewkowicz

Home Manager

Gregory House

The Order of St Johns Trust

If you are interested in applying for the programme please contact Helen Glasspool

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