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Update from CQC

27 March 2017

CQC to carry out targeted reviews of how health and social care work together

Following the letter sent by the Department for Communities and Local Government to local authorities yesterday, we want to make you aware that the Secretary of State for Health has asked CQC to carry out targeted reviews across a number of areas to look at how health and social care work together and what improvements could be made to benefit people who use services. 

As you know, we are committed to working with our external stakeholders to co-produce our methodologies and we will shortly begin planning how we will work with providers, commissioners, system leaders and people who use services, and their families and carers, to ensure that that this work will deliver real improvements to people’s care.

We will let you know more about our plans once they are in development.

Changes to when an inquest is required for people who die whilst subject to DoLS authorisation

From 3 April 2017, coroners will no longer have a duty to undertake an inquest into the death of every person who was subject to a Deprivation of Liberty Safeguards (DoLS) authorisation. 

In these cases, an inquest will still be required if the person died before Monday 3 April 2017. However, from this date the death of a person subject to a DoLS authorisation does not need to be reported to the coroner unless the cause of death is unknown or where there are concerns that the cause of death was unnatural or violent (this includes where there is any concern about the care given having contributed to the person’s death). 

For more information on coroner services please see the Coroner Services Guides or contact We plan to share this information with all registered providers in our E-Bulletin next week.

Updated guidance for CQC staff on disclosure of information to providers

The Information Access Team has prepared a statement regarding the new guidance for CQC staff on providers’ access to information such as inspection notes. This statement summarises the guidance and gives responses to the main questions raised by Trade Associations at the meeting on 8th March.

Response to Trade Association query

In response to Action Feb 17/08 we have been informed that the changes outlined in the statement prepared by operational colleagues regarding the checking of locations’ regulated activities – reattached to this email for your reference – are expected to be implemented over the next three months.

Update from our National Customer Service Centre

The National Customer Service Centre which manages calls and emails on behalf of CQC has undergone a period of modernisation over the last year. This has culminated in new working practises being embedded throughout February, March and April. As a result, service levels have dropped below our usual standards. All steps are being taken to manage our resource against current demand. This includes using dynamic messaging to advise our callers when we are busy and using extra resource to bolster performance. It is important to say that we are continuing to protect our most high risk activity throughout this period which relate to individuals sharing concerns - with over 85 per cent of calls answered in 30 seconds and correspondence dealt with within 24 hours.

We expect performance will return to normal by mid-April. But we should see sustained improvement week on week from next week until that point.

CQC and Her Majesty’s Inspectorate of Prisons inspection reports

Jan Fooks-Bale, Health and Justice Inspection Manager, and Nigel Thompson, Head of Health and Justice, attended the 8th March meeting to discuss domiciliary care in prisons. In her presentation Jan referenced the example requirement notice letter she has prepared for your reference, and you can find this attached. The published reports from inspections by HM Inspectorate of Prisons and CQC are available for you to view.

Other resources available:

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