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Somerset Care celebrates Outstanding rating from CQC!

14 August 2017

Staff from the Halcon Centre are celebrating following the results of their recent Care Quality Commission (CQC) inspection. The Taunton respite centre, which provides support to adults with physical disabilities, was given the highest rating of ‘Outstanding’ by the social care inspectorate who published their report on 25th July. This now puts the Halcon Centre in the 1.4% of adult social care providers nationally that are rated ‘Outstanding’ overall. 

The inspection took place on 31st May and looked at whether the service was safe and  effective, which were both rated as ‘Good’; with caring, responsive and well-led, being rated as ‘Outstanding’. 

Whilst carrying out the inspection, CQC spoke with clients: 

“One person wrote to us to say ‘I knew the moment I arrived for an initial viewing that this was an exceptional home. It is overflowing with love, warmth, humour and laughter. This is evident not only in the residents, but also with the staff who are clearly happy in their work. It is clear that each and every resident, despite the severity of some severe and complex conditions, feels happy, contented and valued at Halcon House. It is also clear that they could not be provided with better quality care, delivered with love understanding and friendship by a team of highly dedicated and professional staff.’" 

Comments from people included; 

"The staff will do anything for you, and I mean anything,’ and ‘The care here is second to none. They are not just care staff they are staff that really care about what they do and about us.’  One person told us, ‘It's was just like living with friends. The staff and the other people."

The inspection highlighted how staff were person-centred in their approach to support: 

“Individual hobbies and interests were supported and encouraged. One person told us they liked to go to football matches and another said they liked doing arts and crafts at the home. Two people said they regularly got a taxi to go into town and another person said they thoroughly enjoyed trips to Weston Super Mare to browse the charity shops with a member of staff. People who lived permanently at the home were supported by staff to have a holiday each year. Due to the complex needs of people and the equipment they required to meet their needs recent holidays had taken place in the UK. However due to people's wishes some people were going abroad with staff this year. One person we spoke with was extremely excited about going abroad again and had created a countdown board on the dining room wall. One member of staff said, ‘The arrangements are never ending but it's not about us is it. That's what they want to do and it's up to us to make it happen.” 

Speaking on the inspection report, Kevin Mellor, Manager said: 

“I’m incredibly proud of the team for achieving an ‘Outstanding’ CQC rating. I feel this report reflects just how we work at Halcon. The team are a big family; they’re passionate and committed to helping our clients live their lives as they wish.”

The Halcon Centre, which is also known as Halcon House, is a respite centre for adults with physical disabilities. Many of the customers at the Halcon Centre treat their stays as a holiday and use the opportunity to go on trips out, continue with hobbies and interests. 

Photograph shows staff and clients at the Halcon Centre celebrating their CQC rating

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