National Care Forum


Member log in

Join NCF

...promoting quality care through the not-for-profit care sector for over 20 years

HomeAboutQuality FirstMembersEventsForumsNewsGDPRPartnersSurveys & ReportsSuppliersNCF CalendarOutstanding

Back to news

Raising concerns and making complaints about health, social care

4 December 2017

NHS England are carrying out this survey to add to what they have learned at events and meetings about people’s experiences of raising concerns and making complaints.

Your feedback will help with a new project about raising concerns and making complaints called Ask Listen Do.
The survey ends on 12 January 2018.

An easy read version of this survey is available to download here.

Click here to take part in the survey.

What do they mean by raising a concern or making a complaint?
It is not always easy to know when something is a concern and when something is a complaint.
A concern is something you are worried about, or nervous about, which can be resolved at the time the concern is raised.
Whereas a complaint is a statement about something that is wrong or that you are dissatisfied with which requires a formal response.
You could be concerned about something and raise it, and if it’s not dealt with satisfactorily you may then make a complaint about that concern.

National Care Forum, 3 The Quadrant, Coventry, CV1 2DY | Tel: 024 7624 3619 | Email:
Copyright National Care Forum 2018

Developed by C4 Multimedia

registered address: National Care Forum, 3 The Quadrant, Coventry, CV1 2DY
A not-for-profit company limited by guarantee registered in England No. 4668278
Tel: 024 7624 3619 | Email:

At the National Care Forum we value keeping your personal information safe and secure. We have updated our Privacy Policy to reflect the new data protection legislation that came into force on 25th May 2018.

The new legislation doesn’t change how we use your personal information. It simply makes it easier for you to find out how we protect and treat your personal data. If you’d like to find out more about how we manage your data, please download our privacy policy.

Developed by C4 Multimedia