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Raising concerns and making complaints about health, social care

4 December 2017

NHS England are carrying out this survey to add to what they have learned at events and meetings about peopleís experiences of raising concerns and making complaints.

Your feedback will help with a new project about raising concerns and making complaints called Ask Listen Do.
The survey ends on 12 January 2018.

An easy read version of this survey is available to download here.

Click here to take part in the survey.

What do they mean by raising a concern or making a complaint?
It is not always easy to know when something is a concern and when something is a complaint.
A concern is something you are worried about, or nervous about, which can be resolved at the time the concern is raised.
Whereas a complaint is a statement about something that is wrong or that you are dissatisfied with which requires a formal response.
You could be concerned about something and raise it, and if itís not dealt with satisfactorily you may then make a complaint about that concern.

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