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Royal British Legion Care Home in Warwickshire rated OUTSTANDING

4 December 2017

The Care Quality Commission (CQC) has found the quality of care provided by Galanos House care home in Southam, Warwickshire to be Outstanding, following an inspection in September 2017. 

Inspectors rated Galanos House, one of six Royal British Legion care homes, Outstanding for being effective, caring, well-led and responsive to people’s needs. Galanos House is exclusive to ex-Service people and their dependents and is a 60 bed Care home, with a specialist Dementia care wing called Poppy Lodge. A dedicated team of staff, including registered nurses, care staff and support staff provide 24-hour care. 

As part of the inspection Galanos House was found to have ‘continued to develop and further strengthened a very caring approach and the effectiveness, responsiveness and leadership of the home. People continued to receive excellent care in a community where they felt valued and had a sense of belonging’.

The inspection also emphasised the unique approach staff take towards each resident in care by stating: ‘Staff treated each person as an individual and respected their life history and experiences. Staff knew about people and who and what was important to them and significant events in their lives. They focused on the uniqueness of each person rather than labelling them with a diagnosis or condition.’

Jo-Anne Wilson, Registered Manager, said: “To receive an Outstanding rating for a second time is an incredible achievement for the home and our staff. We pride ourselves on providing personal care that is all about living life.  We are thrilled that the inspection has highlighted our individual approach. 

“We are also pleased that the home’s strong links to the community have been acknowledged. We have a band of over 70 volunteers who regularly support and facilitate   activities within the home, while we are grateful that the wider community is involved in fundraising for our services. We are also currently working with the local council to help make Southam Dementia Friendly. Galanos House is very much a part of the town as a whole.”

Head of Care Services, Angela Cullimore Todd, said: “This is a great result for Galanos House who have an excellent track record for being a role model for other services. The team at Galanos House continue to provide dedicated and inspirational care, improving their pervious CQC rating in 3 to 4 areas as being outstanding. As the second of our care homes to achieve this rating, the other one being Dunkirk Memorial House, we will continue to lead the way in residential and dementia care.”

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