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CQC Driving improvement - case studies for 9 Adult Social Services

7 June 2018

The resource is a collection of nine case studies telling the stories of adult social care services that have improved from a rating of inadequate and/or enforcement action to a rating of good.
The case studies explore how the services reacted to the initial rating, what they did to turn things around and what they learnt through the process. At the end of each case study the manager has shared their top tips for improvement – practical ideas that other services looking to improve could implement themselves.
The resource reflects the wide range of services and people involved in the adult social care sector. We visited home care agencies, nursing homes and residential homes, with specialisms for supporting people with different needs. We developed the case studies through interviews with a range of people at each service: people who use services and their families, registered managers, providers and owners, care staff, administrative and other staff, commissioners and social workers.


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