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Compass Executive - WCS Case Study

10 September 2018

Director of Delivery
Director of Quality & Compliance

About WCS Care
Most known for six CQC outstanding ratings during the past couple of years, WCS Care have pioneered a swathe of creative practices and innovative technologies to develop a care model they truly believe in. Winners of multiple sector awards, they are regarded as one of the most reputable providers in social care.

The Opportunity
Given WCS Care’s success and associated growth, the company board approved creation of two new executive positions. WCS Care sought a search partner who could evidence capability and industry expertise.

Why Compass Executives
“The agency’s extensive and evidenced knowledge, connections and understanding of our sector; on the experience of building a relationship with Ben over the past months; on Ben’s obvious commitment and excitement about this project; and on the fee proposition you offered - although fees alone would not have convinced us. I also took up my own references (rather than the ones you supplied) which reinforced the view I had formed of Compass Executives, and which specifically referred to Ben’s performance.”
Christine Asbury, Chief Executive

Following submission, consultation and agreement of respective shortlists, a two stage interview process was undertaken. This included a panel assessment by members of WCS Care’s Board at which Compass Executives attended and advised.
First time appointments were made for both the Director of Delivery and Director of Quality & Compliance posts.
Compass Executives executed the mandate with hires made within 12 weeks.

The Verdict
“I’m not a great fan of agencies and consultants – too often I’ve been disappointed and let down by the results. When we were planning to expand our executive team by 2 posts we knew we were seeking people of extraordinary ability and therefore needed to work with an agency which had wide reaching networks within the care provider community and – equally important - could also get under the skin of our organisation. It isn’t enough for us to recruit people with the right skills; they’ve got to share our values, drive and our passion.”

“Ben Westcott seemed genuinely excited to be working with us and he maintained that excitement and focus all the way through the recruitment process. He certainly understood the calibre of person we were looking for; proved that he – and Compass Executives – do have the widest of networks and contacts; and produced a field of candidates that absolutely met our expectations and requirements. We invited Ben to join our interviews in order to get his perspective (given that he knew some of the candidates much better than we did) and that was helpful. His communication and support during the post-appointment process was as flawless as in the run up.”
Christine Asbury, Chief Executive

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