National Care Forum


Member log in

Join NCF

...promoting quality care through the not-for-profit care sector for over 25 years

HomeAboutQuality FirstMembersEventsForumsNewsGDPRPartnersSurveys & ReportsSuppliersNCF CalendarOutstanding

Back to news

Christchurch care home, Queensmead, proud to retain CQC ‘Good’ rating

10 January 2019

Care South’s Queensmead care home in Christchurch has retained its good rating in all areas of its most recent CQC (Care Quality Commission) inspection in December 2018.

Queensmead’s CQC report highlighted a strong bond between residents and all of the staff who look after them, from Nurses and Carers to Home Managers and Activities Leads. It was noted that Home Manager, Tracey Walker and her team had a deep understanding and empathy for each of the home’s residents.

Simon Bird, Care South Chief Executive, said: “This is just reward for the team at Queensmead in Christchurch, and reflected well on our Home Manager, Tracey Walker and her whole team who live our HEART values in everything they do.”

Throughout the two day inspection, staff were observed to be extremely knowledgeable about each resident, including their care needs, interests and histories. Residents spoke fondly of the caring nature of the team and the friendly, relaxed and homely environment in which they lived. Relatives of those living in the home also commented how welcome they felt every time they visited.

Last year, Queensmead retained its Platinum status from the National Gold Standards Framework (GSF) Centre, the UK’s largest provider of training in end of life care. It is one of just 62 homes across England to have retained the prestigious award, which recognised the ongoing commitment of the staff at Queensmead in delivering exceptional care for its residents.

National Care Forum, 4th Floor, Friars House, Manor House Drive, Coventry, CV1 2TE | Tel: 02475 185524 | Email:
Copyright National Care Forum 2019

Developed by C4 Multimedia

registered address: National Care Forum, 4th Floor, Friars House, Manor House Drive, Coventry, CV1 2TE
A not-for-profit company limited by guarantee registered in England No. 4668278
Tel: 02475 185524 | Email:

At the National Care Forum we value keeping your personal information safe and secure. We have updated our Privacy Policy to reflect the new data protection legislation that came into force on 25th May 2018.

The new legislation doesn’t change how we use your personal information. It simply makes it easier for you to find out how we protect and treat your personal data. If you’d like to find out more about how we manage your data, please download our privacy policy.

Developed by C4 Multimedia